Youth not showing up on "send message" page

[CourtneyDavis3]

Hi,

We have 3 scouts (brothers) who are not showing up on the “send message” page and don’t have access to the send message function in scoutbook. They moved about one year ago from another troop/council. They are on roster and have emails listed in my.scouting. They have not “opted out” of email. Please help advise. One is our SPL for the year so proving a bit challenging for him to communicate with the troop.

Thanks.

Courtney

[CharleyHamilton]

Have the scouts logged into their Scoutbook accounts? That’s a required step for them to have email access and to appear in the recipient lists

If they have logged in to Scoutbook, then do they have my.scouting accounts of their own?

Setting up an Account Your Scout Can Use

Myst Account Setup.pdf (233.0 KB) @JeffreyHober ok 2 ways - In Legacy Scoutbook - under Scout page - Under Edit Extended Information - the Parent in Scoutbook (only the parent) will find the old invite system. If they do not see it it probably means the Scout has an account or an email has been applied to the account. They can use this PDF to make a my.scouting.org account - once those credentials are made, that can be used to sign into the Scoutbook Platforms

[edavignon]

@CourtneyDavis3

What are the Scouting America Member IDs (no names) for the Scouts?