Unable to log service hours

My Scouting Tools Internet Advancement
1

I’m unable to log service hours for several weeks now.
The system says the process has failed.
If I cancel out and come back in, the process repeats and suggests I go “offline”.

Any suggestions? I’m the Scoutmaster and completed this process many times before.
Thx.

2 Likes
2

@DavidSnider to start with, I suggest you clear your browsers cache. To avoid needing to do this in the future, I suggest you using a private browsing window (Incognito window in Chrome, InPrivate window in Edge, Private Browsing in Safari, Private Window in Firefox) for all your access to Internet Advancement, My.Scouting, or Scoutbook.

3

Thank you, sir. I tried that and again just now.

The message I receive is:
Error: An error occurred while processing this request.

4

@DavidSnider What is your bsa member number?

5

Hi Jacob,

BSA # is 126170468

Thank you.

6

I have reported this to the developers