Several users have been trying to get logs from Internet Advancement and have been getting this error “You have encountered a problem with this feature. Please clear your cache and try again. If this does not resolve your issue, please contact your council.”
I have tried my iPhone (Safari and Google), a PC and Mac - all the same error. Other users have tried too and have had the same error. It is for the troops I’m the CC of as well as my own son.
This has been happening for about two weeks. I have dumped cache, tried hard refresh - and nothing.
When you say “get logs”, what exactly are you doing? A report? If so, from what screen? Or clicking on activities directly? I just pulled up viewing them from IA tonight and then ran some reports. So, it isn’t for everyone, at least from where I was viewing the data from.
Individual camping, service hours and hiking. Even just accessing the profile in IA. I was able to run a report to get the numbers I need but bit go to an individual scout’s record.
I tried via the unit (that is how I was doing it before) and from an individual scout. Both “paths” work for me. Does it work when you go in via the overall unit?
When you go to the induvial Scout, do you see the totals? You get the error when you click on the type? In this case, Camping 123 nights?
Nope. I don’t even get that far. The error comes up either by going directly to the scout from ScoutBook or by going from the IA roster. The only person I can see the activity list (or any info) is me.
When you login at my.scouting, what positions show up for you, and are they showing as currently registered?
CC - Two troops; MBC and UC. And yep all active/registered.
So, if you are in IA, you get the error when you try to detail the person by clicking on their name?
You also get the error when you are in a Scout’s entry in Scoutbook and click on <scout’s> activities logs?
Do you get an error do you get when you are in IA and you click on “Activity Logs”?
ScoutBook dumps me into IA, and everything I was clicking on was giving me the error except my personal log. But by some miracle, and just waiting it out for a couple of weeks, access has been restored.