Hi There, I am unable to make a payment. I think my account is somehow not authorized to pay for my two scouts, in two different troops. Please see the attached error:
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Thank you, I will reach out to the Pine Tree Council. We are about 45 minutes from the office, but it is hard to get up there during their open hours.
Yeah, I don’t work in the same county as my council offices, so that’s a familiar challenge. Good luck! I hope they’re able to help resolve things quickly.
It is best to work it over email/phone.
@TimHampton The issue is that you have 2 BSA member ID numbers, and your parent “relationships” to your children is split between them.
One BSA number ends in -207
The other ends in -602
Please contact your local council and ask them to use their Registrar Tools to look up your children. In the “relationships” tab / section, you should be listed as parent only under your primary BSA member ID number, the one that ends in -207. They should remove you as parent under the other number to help prevent future issues.
Many thanks! I have forwarded this info along.
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