Unable to make payment

My Scouting Tools
1

Hi There, I am unable to make a payment. I think my account is somehow not authorized to pay for my two scouts, in two different troops. Please see the attached error:
![Screenshot 2024-12-09 at 4.19.10 PM|690x194](upload://8hxbP539QvAjnYeJTRcvraJ3M6l.png

2

For renewal payments at my.scouting, you need to reach out to your professional staff at the council office for assistance. There isn’t anyone here who can help. Also, if they can’t resolve whatever technical issue is going on, they should be able to take your payment in person at the council offices (if that’s a feasible option for you).

3

Thank you, I will reach out to the Pine Tree Council. We are about 45 minutes from the office, but it is hard to get up there during their open hours.

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Yeah, I don’t work in the same county as my council offices, so that’s a familiar challenge. Good luck! I hope they’re able to help resolve things quickly.

1 Like
5

It is best to work it over email/phone.

6

@TimHampton The issue is that you have 2 BSA member ID numbers, and your parent “relationships” to your children is split between them.

One BSA number ends in -207
The other ends in -602

Please contact your local council and ask them to use their Registrar Tools to look up your children. In the “relationships” tab / section, you should be listed as parent only under your primary BSA member ID number, the one that ends in -207. They should remove you as parent under the other number to help prevent future issues.

7

Many thanks! I have forwarded this info along.

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