We’ve tried on multiple browsers and computers. This happens when we go through the flow to register online for our unit and then select “yes” for having a my.scouting.org account. From there we try to log in with her credentials (which we’ve already verified is correct).
It looks like there is an undefined countryId on her account, which makes me think something on her account is messed up?
@Matt Please post the user’s BSA member ID number, and we can take a look.
(No names, please)
I’ll get her BSA ID and get back to you.
Here’s her BSA ID - 136471188
@Matt ok I am guessing she is using the email user name - she has one (firstinitial)(lastname) with same BSA# that has a country entered for it
She logged into her account and verified the country is USA. So I’m not sure why she is unable to follow through with registration?
It is hard to say as we cannot see Country everywhere - that is a first guess
@Matt actually @JenniferOlinger just saw something - have them try again
Will do, hold please 
@Matt she should log all the way out first
I’ll tell her, thank you
@Matt When she logs back in again at my.Scouting, ask her to go to “My Profile” and double check her:
address
phone number
to make sure they are correct. It looks like the phone number is missing the U.S. indicator at the front (in front of the zip code).
That works thank you! Do you know how she can fix her date of birth? She mentioned that it’s incorrect on her account.
@Matt Please ask her to contact the local council. They can correct her DOB.
Thank you for the help, will do!
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