Antoine,
Since she registered via beascout and has paid for the next 12 months, you can’t delete her. This is also true in my.scouting.org - you can’t remove someone who has paid from your roster (I know this because we had someone die, and we can’t remove him from the roster until his 12 month registration expires).
Does she want her money back or is she transferring to another pack?
If she is transferring, the new pack can do a transfer in through my.scouting.org.
If she wants her money back, I am not sure what you can do since that money is at National, not the council level.
–Carolyn
SCOUTING AMERICA
