Unable to renew adult membership

My Scouting Tools
1

I was able to renew my kid no problem. I got emails for her expiring on 12/31. I haven’t gotten any emails for me, and my.scouting.org doesn’t show an option to renew, just that my membership expires on 12/31/2024. The renewal statuses are: “Active Renewal”.

Does that mean that it’ll auto-renew on 12/31 with the saved credit card on the account? or am in some weird limbo where my membership is expiring but the system isn’t triggering a renew ability.

Council supposedly submitted a ticket to National a few weeks ago, but I’ve heard nothing back and I don’t have high confidence this will be resolved before the end of the month, leaving me unregistered for Klondike in Jan.

I’m registered in 2 Troops - primary is 1680 as an ASM, 2nd is 168 as a committee member. A few months ago my 1680 registration dropped off for no apparent reason, and the council had to manually add it back. I’m also a merit badge counselor, all 3 registrations show they expire on 12/31/2024

*1) Hardware: Desktop
*2) Operating system - Win 10
*3) Browser - Chrome, Edge
*4) Browser cache - hard refreshed in developer mode.
*5) Member ID: 5634476 Blackhawk Area Council

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2

First guess would be a unit says it will pay for all adults and started the process - but the whole process is so hairy who knows

3

I was in charge of recharter, we did not select that as a troop. other adults in the unit are able to renew no problem.

4

there is a 60 Grace period for registration after expire

5

still unable to renew, 60 extra days isn’t going to help if the button isn’t there to click.

6

Unfortunately, it seems like your council will need to open a ticket with national member care.