Unable to transfer Scouts in my.Scouting

I am the Committee Chair for Pack 525 and I have 2 Scouts that I am unable to transfer. I have recently transferred several other Scouts successfully. Both Scouts are in Pack 1040 and I am trying to transfer them to Pack 0525. I get the following error message for both:
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That sounds like the “missing parent in membership database” issue, where the scouts don’t show a parent as connected in the membership database (whatever it’s called these days).

This is not (necessarily) related to whether or not a scout has a parent showing as connected in Scoutbook. In principle, new scouts are supposed to automatically get a parent connected in the membership database, which subsequently pushes that connection to Scoutbook and (I think) automatically creates Scoutbook accounts for both the scout and the parent (or tries to link with existing ones, if there’s enough information to do so).

In the past, however, there wasn’t that linkage among the various databases, and parent-to-scout connections in Scoutbook were manual (and independent of the existence of such a linkage in the membership database).

ETA: Is this an in-council transfer, or inter-council transfer? The processes there are different.

This is an in-council transfer.

If you log in at my.scouting, go to the pack Roster there, and select the Scout(s). Then click on:

Print → Unit Advancement Details Report

Do you see a parent listed in the “Affiliations” section?

They aren’t in my roster as I haven’t transferred them yet.

So yours is the gaining unit?

Do you have the BSA member numbers of the Scouts you are trying to transfer?

Yes, that is correct! Their numbers are 13890011 and 13854871. They are both active members of SHAC Pack 1040 and I’m trying to transfer them into SHAC Pack 0525.

I have a similar issue. I am transferring our graduating AOL scouts into a local Troop and one of the scouts doesn’t have any affiliations listed in the scouting.org Roster. How do I add the affiliation so I can successfully transfer them? Is this something I can do myself or is this something that the District/Council has to do?

@BryanEccleston Your local council has to do it with their Registrar Tools.

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Terrific. Thank you for your quick response Jennifer. I’ve already contacted our council representative and we’ll see how quickly they can resolve the issue.

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My Council looked in Registrar Tools - Relationships and saw the parents already connected. BUT

Council pushed an update in Registrar Tools ‘Relationships’ anyway;
Pulled the application to " Pending Reassignment" ;
Pushed the application back to the troop, " Pending Acceptance" ,

Then I was able to " Complete" .

We will see what happens in Batch. (Which of the above steps are actually needed. unknown.)

n.b. my.scouting >> unit advancements details report >> Affiliations showed " Tiger Cub of xxxxx"
and was strange since YouthB had joined as a wolf.

ps. Having " completed" accepting the application in [Application Manager] this clears the M401 error in Advancements.Scouting.org Internet Advancement.

Any possible relation to the recent change in : Lion and Tiger Adult Partner Positions

National 02/17/2023

Effective this week, the Lion and Tiger (adult) Partner position will no longer appear on the unit roster. Moving forward when registering a Tiger or Lion, the Lion Partner and Adult Partner relationship is created after the parent/guardian information is entered and the registration has been posted. The Lion Partner/Adult Partner information will appear in the youth profile under the relationship tab. This information also is populated in Scoutbook for unit leaders to identify the Lion Partner or Adult Partner of a Lion or Tiger.

perhaps " Tiger cub of… " linkages were left dangling. Just spitballing here.

Transferred (Accepted/Completed) Youth does appear on official roster in my.scouting.

With Scout having “Son/Daughter of … xxx” relationship (affliation) in Registrar Tools (instead of only “Tiger Cub of xxxx” , we were able to accept(complete) the application.

Perhaps this will be of help to @LouiseHonner .

How long ago? It takes 12-36 hours to full take affect.

@Matt.Johnson
The youth appeared on the official Roster in my.scouting, as soon as the application was completed. But the sync to advancements (IA) and Scoutbook(SB) does/did take a 12h-36h batch.

In our case it was a meeting in the middle.

The AOL crossover Scouts had been added to Scoutbook(SB), to track advancement while we waited for the pack to push the transfer applications. So, we were seeing the youth in SB roster (eventually with yellow " not on official roster" triangle).

As It seems, SB pushes a sync to Advancement, so we saw the scouts in Advancement Roster, albeit with an API not authorized error, when clicking the name to retrieve “details” on the scout (IA does not clear display values between scouts so it gave an impression of jumbled data.)

But once the Application was completed, the API not authorized went away; and 12-36 hours later the yellow triangle cleared from SB.