I have been advancement chair in our troop since October 1, 2000. I am Woodbadge trained, with two staff experiences. I am an Eagle Scout. My son is an Eagle Scout. I have worked with over 50 Eagle scouts in our troop in my tenure as Advancement Chair. I am a vigil honor member of our OA Lodge. I am on the council executive board, and I have served as district training chair, district chair and council training chair. So why do I feel like quitting?
Understand, my daughter, who worked 5 years at the local council camp calls me one of “those scoutmasters.” I do not tolerate a lot of nonsense, but my scouting experience has helped me with that. With this in mind, and recalling the Woodbadge adage that, “Feedback is a gift,” here is my problem.
I am listed as advancement chair, and Key three delegate in Security Manager. I have never had problems uploading advancement information since we switched over to Internet Advancement 2.0. Now, when I go in to upload advancements, my upload file button is grayed out. I searched and found people who had similar problems, but never ones who had been advancement chair for a long period of time.
In the grand scheme of things, I do not have the patience to sort through forums to find answers that can be answered with a simple telephone call. Creating a “ticket” in any support environment has never been a pleasant task. “Our IT manager is Helen Waite. If you have an IT problem, go to Hellen Waite.”
As a volunteer, do I have the right to expect more?
Can I get my problem fixed without resigning and letting the next advancement chair deal with it?