Hello. Our troop is for the first time using Scoutbook to record advancements and merit badges earned at summer camp. As the troop’s advancement chair and Scoutbook admin, I’ve been asked to set this up.
First attempt went like this: Scout earned two merit badges at camp. I pulled up his advancement page, scrolled to Merit Badges, and clicked on “Start Another Merit Badge.” This brought up a screen with instructions, and after reading these I clicked “Start a Merit Badge.” I selected “Nature” and continued. The top of the next page is the part where you invite a merit badge counselor. I found the counselor, who was a staff member at summer camp when this was earned, and sent him an invitation to connect with the Scout. I checked the box for Merit Badge Counselor and set his permissions to View Profile, View Advancement and Edit Advancement, and to Approve the Nature merit badge. I customized the greeting for the MBC to announce myself, the Scout and what we need him to approve. The connection was added. However, I see that I am not able to view the requirements for this merit badge as I am for his other completed merit badges, which were recorded the old-fashioned way through Council. (Our Council is no longer accepting blue cards, saying that all advancement must now be done at the unit level via Scoutbook.)
When I attempt to view the Scout’s Nature merit badge page, I see this error message:
“Whoops! We encountered an error trying to process your request. Our webmaster has been notified and will fix it ASAP!”
I suspect that the merit badge counselor will not be able to see this page, either, if he accepts the invitation to connect with our Scout.
FYI: The blue card does not have the MBC’s signature. Rather, it has his name and the date stamped on the card via an ink stamp. A staff member at our Council confirmed to me that the MBC’s signature is required and that a stamp is not the same as a signature.
Has anyone experienced this, and have you any tips on what to do to get past this problem?
Thank you for your time.