I completed our unit renewal several weeks ago and it still says pending approval even tho the payment has been completed. I checked with our council registrar and he doesn’t know what further action would be needed.
Unfortunately, nobody from national or the team that supports the renewal/recharter systems is on the groups, and the SUAC folks don’t have access to those teams. Only the professional staff at the individual councils can submit MemberCare and bug tickets for the system.
You might see if your registrar knows who at your council handles the MemberCare tickets, and then ask that person to submit one on your behalf to get clarification/resolution.
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I am in the same situation. Any idea whose approval we need? Our COR hasn’t received anything to approve and the bank is showing a pending transaction for the $103. Is there something at council or national that they need to take action on or are they waiting on me to do something I don’t know to do?
Ours sat needing approval for a week or 2. I haven’t seen anything that says “here are the 5 phases and their names and how they get there”. That would be nice.
I’d ask your registrar and maybe commissioner to see.
Apparently the “how to” that I was following left off the part about filling out an annual charter agreement that cannot be done electronically and must be physically sent to our council. That step was mentioned in another document on another site. In past years the system emailed us a PDF to sign and submit electronically which did not happen this year. I would presume that step is what has everything stopped. Hopefully this will help others that are having the same problem.
We have not done that step and were told it was completely separate. Ours was completed without doing it yet. So, maybe your council was holding off approving until that step OR my council was ignoring that step and tracking it separately.
In any event, for others, your mileage may vary.
The renewal process says I am not allowed to renew my son’s yearly registration. Anyone have any idea why? Thks.
@EdFerguson I am speculating, but it might be because you have the parent “relationship” to your son twice. If the local council uses their Registrar Tools to remove your parent relationship, then add it back, that might resolve the issue.
I saw that also, but didn’t want to opt out on both and try to add back in bc it might wipe out all the achievement to this point.
I ended up contacting the local council office. They are likely going to delete one of them. The second entry had a “default@scouts.org” email attached to it instead of my email. I don’t recall adding that when I registered my son years ago. Its entirely possible though. Didn’t have this issue last year.
Thanks,
I wasn’t talking about opting out.
My suggestion can only be done by the local council with their Registrar Tools.
