Username unknown - can't change password

One of our parents is trying to log in to and doesn’t know his password. When he puts his email address in to try to reset his password, it is saying there is no account found. Could someone please tell me what he should be putting in for his username? Looking at Internet Advancement, his Member ID is 14345219. Please let me know if you need more information and thanks for the assistance!



This user has Apple Login enabled. He needs to log in to Scoutbook and with the Sign in with Apple button.

Thanks! Relayed that info to him, hopefully that works. Appreciate the help as always! #SUACisthebest

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.