Warning another user using same email address

@BrianCuster There is an automated process that is putting parent e-mail addresses on youth Scoutbook userIDs.

I have removed it, but there is a good chance that it will return as soon as any change is made to your Lion Scout’s record.

That is incredibly disappointing to hear. Has a rationale been given for why it’s coded this way?

@CharleyHamilton I think it is a bug.

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That makes me feel better. “Automated process” got me thinking it was intentional. Apologies for the confusion.

Thank you Jennifer.


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I am seeing the same error now that my youngest joined cub scouts. I also think this form account is “connected” to my Google account, whereas the other isn’t. I can only tell by the profile picture. Does that make sense?

@ShannanCrider that is fixed

Thank you for helping!!! :slightly_smiling_face:

I have the same issue as well!

@NileshPorwal that is fixed

I have the same issue, as well as my name listed twice (though once mis-spelled) as the parent of one of my scouts. It appears perhaps I have two scouting profiles, although this is the active/correct one:

SB User ID:

BSA Member ID:

@ReidSorenson yes it is a name mis-spelling I saw it on your other post - fixed

Same thing for me. I just transferred to a new Pack.

Member ID: 14573209
New Council: Black Hills Area Council


@ThomasShallue THIS IS FIXED

My account is saying this error. About another user using account with my email. It showed up after a mom sent me a message saying she was connecting her scout to me and created an account.
Bsa number 12474605

Also- when I click on a scout and a merit badge to mark things off, it automatically goes back to home page where it wants me to click on my dashboard and connections.

Will not let me approve scouts work I am working with.

@LizHartman Your duplicate Scoutbook accounts have been merged.

With regard to the merit badge, there is a new bug. The developers have been notified of the bug.

After a moving to a new district, I have the duplicate user problem. Please merge my users.

SB User ID:
BSA Member ID:

@ThadMichael You have 2 Scoutbook userIDs because you have active registrations in 2 different councils.

Do you still need to keep the Scoutbook userID with the Nova Counselor position active?

I don’t know why the other council has maintained my registration. I do not need the userID with the Nova Counselor position. Thank you.