Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I have the same issue, as well as my name listed twice (though once mis-spelled) as the parent of one of my scouts. It appears perhaps I have two scouting profiles, although this is the active/correct one:
My account is saying this error. About another user using account with my email. It showed up after a mom sent me a message saying she was connecting her scout to me and created an account.
Bsa number 12474605
Also- when I click on a scout and a merit badge to mark things off, it automatically goes back to home page where it wants me to click on my dashboard and connections.
Will not let me approve scouts work I am working with.
In regards to not being able to sign off requirments. It looks like it is only doing this for scouts not in our troop. Just figured I would pass on that but if information, in case it helps them figure it out.
@ThadMichael , The BSA® national council, councils in the field, and chartered organizations are for the most part legally separate organizations with separate groups of membership numbers that are managed separately.