You do not have permission to access the specified resource

New Family from out of Council, two Scouts one BSA, one CUB. They were able to transfer the Scouts BSA Scout with no issue, they then tried to transfer the CUB SCOUT and got the cryptic “You do not have permission to access the specified resource.” " Error “Our apologies, but we are experiencing an error on our end. Please contact your local council to report it.Error: You are not authorized to access this API.”

Anyone seen this before? A workaround?

It means they are not the Parent in the AKELA Database - their old council could make them parent