Youth Protection Training retake

My Scouting Tools
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(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:
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Running into problems with trying to retake youth protection. I got the following screen when I try to retake YPT.

My Youth protection retake Screenshot 2024-03-26 124945
My Youth protection retake Screenshot 2024-03-26 1249451627×970 124 KB

Here is what i see when I start the Training

YPT details Screenshot 2024-03-26 125151
YPT details Screenshot 2024-03-26 1251511887×995 38.8 KB

I am using Google on a Windows 11 machine
I cannot run the Training no start button.
member id is 4409995 and the Council is Crossroads of the West.

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@RussellSchow Try checking your browser’s pop-up blockers.

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And the zoom percentage on the browser

1 Like
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Turned off the pop-up blockers and still not working
where do you look at zoom percentage?

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Command + Zero - takes Zoom to 100% I think

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@RussellSchow - the three dots to the right of your avatar, click on that and you will see zoom half way down the list

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Saw the zoom set to 100% still can not run the training vedio’s

any other ideas?

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Do you have any other browser plugins running? You might try a private browsing/incognito mode with all of the plugins turned off to see if it’s one of those causing headaches. I’ve had my antivirus/anti-malware cause issues before, for example.