YPT isn't showing up

My Scouting Tools
, ,
#1

I stayed up late last night to retake my YPT as it was set to expire yesterday.

It didn’t give me the option to print (or make a pdf) of my certificate.

There was a note that it might take “up to 24 hours” for it to show up in My.Scouting or Scoutbook.

It’s been 24 hours.

Now my status shows expired. And nothing shows up in my completions indicating that I took it.

YPT expired
YPT expired1174×425 44 KB

I thought perhaps I somehow did it… wrong. :woman_shrugging:

But when I checked the retake link, it showed that I did, in fact, complete it last night.

YPT 2 complete
YPT 2 complete1436×577 55.7 KB

YPT complete
YPT complete1465×587 68.4 KB

Maaaaaaaybe I’m just too impatient?

But it isn’t there.

It’s a race against the clock as I don’t want my MB status to fall off, which would mean I have to re-apply for them all over again. :stuck_out_tongue:

Did something go wrong? Or is it a case of “up to 24 hours” actually meaning “3-4 days”?

Training Issues
#2

@JenniferVeith These are the 4 modules that you need to re-take in order to get credit for YPT:

SCO_3008 Overview and Policies
SCO_3009 Sexual Abuse
SCO_3010 Bullying
SCO_3011 YPT Certification Test

The 4 modules above are part of the “Mandatory - Youth Protection Training” learning plan.

Based on what I can see, you re-took “SCO_3008 Overview and Policies”, but then you did some other courses that are part of the “Continuing Education - Youth Protection Training” learning plan.

You still need to re-take:

SCO_3009 Sexual Abuse
SCO_3010 Bullying
SCO_3011 YPT Certification Test

#3

You can see the courses you’ve taken and dates at my.scouting:

  1. Click on the “Menu” button.
  2. Click on “My Training”.
  3. Click on “Completions”.

There you can see the course names and completion dates.

#4

No, I’ve taken those as well.

image
image828×1792 202 KB

image
image828×1792 183 KB

#5

But they’re not all showing up in my completions.

image
image828×1792 139 KB

#6

Those screenshots that say “100%” don’t say when you took them. Unfortunately, it doesn’t reset to 0% when you are nearing expiration. It stays at 100% if you’ve ever taken it.

It may be that you took them but it’s not registering as if you did.

I honestly don’t know the point of having a continuing Ed learning plan because it does not count for anything. It’d be nice if it were called something else to avoid this confusion.

1 Like
#7

@JenniferVeith

The last time you completed SCO_3009 Sexual Abuse, SCO_3010 Bulling and SCO_3011 YPT Certification Test was 6/9/2020. The only required YPT course taken this year was SCO_3008 Overview and Policies on 6/9/22.

Once you take SCO_3009, SCO_3010 and SCO_3011 your YPT will show as complete through 2024.

2 Likes
#8

This may not be related to this case, however:

There are multiple servers involved. I have exited an online course module before the server recording the completion has finished, resulting in the module not being recorded as completed. This can sometime be due to network delays or systems, including the users, being overloaded.

These days, delays may be coming from plugin’s, extensions, etc. like accessibility aids, grammar and spelling checkers that are online and can be delayed by network delays.

My observation is it can sometimes take several minutes for the module completion to be recorded if systems or networks, are overloaded or causing delays.

2022-06-11-A

#9

@Bill_W

This is not the issue.

#10

Ugh. With both test dates being 6/9, (2 years apart) I missed those in the list… :woman_facepalming:

I have now taken those as well. So now I guess I reset the 24 hour delay and wait to see if it updates.

I’d feel a lot more confident in this process if they still offered to print the cert upon completion.

#11

It should show completed for you now, but you might need to wait overnight for everything to sync with the Training Manager.

#12

@JenniferVeith

YPT expiration of 6/11/2024 is showing in your record. You are good for 4-250-22-2 :smile:

#13

The exact same thing happened to our entire unit 2 years ago. We all took everything and no one could print but showed 100% taken.

#14

504 Error. Is the training site down? Again? Trying to update YPT and well cannot even get a module to load.

#15

I just had a leader contact me to say the same thing. I also tried it and cannot get the training site to load, so it looks like the system is down.

#16

Same here! Hopefully will be a quick fix…

#17

System is working this morning.

#18

Still not working for me in any browser. I have even switched computers. What is the point of requiring us to take courses if this platform cannot be stable? We need this up and running. I purposefully set aside time to complete these units to maintain my training. This is recruiting season and we will have lots of new members. There isn’t even a technical support chat feature or email so that notices can go to the necessary parties. Please fix this system.

#19

Looks like there’s a broader issue going on. Per this post, the vendor is working on it: Training Issues - #5 by TimothyRogers

#20

Is this still in the process of being fixed? Is there no other way other than this forum to report issues with the platform?
I have cleared cache and cookies, tried the private browser, nothing is blocked. I have to believe this sites training modules not loading is a bigger issue than a localized one.