A question about merging scout member IDs

[BrianPieslak]

Just saw this thread:

Merging Two Scoutbook Accounts - NOT BSA Accounts

My son transferred from transatlantic counil to Sam Houston. He now has two BSA Id’s. Scoutbook used to merge accounts when this sort of thing happened. Now they don’t as of Sept 1, 2020. They said to contact council which I did. They have NO CLUE how to do this. So now what do I do??? Any ideas???

I will reach out to @DonovanMcNeil via DM.