Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
We have an adult listed as a committee member with active membership but expired YPT. This person has moved and is no longer involved with the troop.
As the new COR, I try to recharter and get the error for this person’s expired YPT. I cannot see a way to remove this person. It’s not a position I can expire and I don’t see a way in the roster to remove the person.
I also have the bug where I can’t make position changes because we have 2 people under COR and the other person has an expired membership. I can’t expire her position because her membership expiration date is before the position expiration date. We’re trying to get that part fixed.
Unfortunately the National office has decided they want all issues to be submitted via local councils. No staff monitor the forums and the volunteers that do do not have tools to help with registration issues. We also do not have contacts into the groups that are responsible for registration. This is why we have to direct members to their local council when there is a registration issue.
I didn’t intend for my venting to be directed at you or anyone on the forum. Just expressing frustration that I’m sure others also feel.
The bugs in this software are harmful to the health of the organization. Making things unnecessarily difficult for volunteers is also not good for the organization.
If you have adults on your roster that are no longer active in your unit, you can click “Opt Out” on your unit’s Roster page. Note, this is not in the Unit Renewal screens. Go back to the my.Scouting.org main menu to find your Roster. After clicking “Opt Out,” wait overnight for this change to synch. The adult’s name will stay on your Unit Renewal list, but the error for expired Youth Protection Training will no longer stop you.
Unfortunately this is the only path to getting these types of issues fixed. The volunteers that monitor the forums do not have the tools to see or fix these types of issues and the National office has said all issues need to be submitted via local council staff. The only exception is Scoutbook/Scoutbook Plus issues where the SUAC can submit problems on behalf of users.
@edavignon I understand folks on this forum can’t fix it. I was just looking to see if anyone had a way around the problem or a way to deal with it. We’re getting close to the wire for recharter, so I’m trying all options on this.
Regarding the “existing orders” error, what I’ve been experiencing is that with any renewal I attempt that encounters an error – including forgetting to opt out of Scout life etc. – it effectively strands an order in progress. To resolve go back to the Roster dashboard, go to the Membership Renewal Orders section, expand it, find and delete the stranded orders, then start over. I agree with your vents.
@Matt.Johnson I was added as as the new COR via a paper application. The old COR is still listed.
Her membership expired in October but she’s still listed.
I need to put a new person in as Committee Chair. I can’t make any changes because it says I have too many people under COR.
If I try to expire the position of the other COR, it gives a generic error. I did an Inspect on the code and it doesn’t allow the Expire date (today) to be after the person’s membership expiration date (October).
This would make sense if the person has a current membership. But if the person’s membership has expired, I should not have anything preventing me from expiring the position. You also can’t put a past date in the Expire date.
@Matt.Johnson they have the ability to do it or get National to do it. Getting them to do it and respond is the problem. It was a problem when I was scoutmaster and dealing with issues we couldn’t fix. I’m sure they’re overworked. I’m certain they’re underpaid.
If National gave us more access, we could just fix this stuff. But they won’t.
Confirming that I’ve experienced the issue of a former key 3 position with expired membership blocking unit renewal. For two units so far the council registrar has had to file a ticket with national to get the expired member removed from the unit’s roster prior to the 60 day grace period after which they normally fall off. This seems to be a design flaw with the system blocking position changes for expired individual memberships.
One way to bypass many these system design flaws / validation errors is to use the pay at council option. That generates a printable renewal form that you can mark-up and deliver to your council point of contact with a check.
Another workaround is to be very proactive around succession planning, ensuring new leaders are put into the role prior to the prior leader’s membership expiring. Unfortunately that isn’t always feasible as failure to renew membership prior to expiry is occasionally the first (or even only) notice a Scouter gives they won’t be continuing.
