Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
The online directions for connecting a scout to their own profile say that a parent should log in and …
The parent can then login to Scoutbook and edit the Extended Information for their Scout and click the option at the bottom of the page to allow their Scout to connect to their own account. The Scout will need their own email account. A temporary password will be sent to them.
However, the edit extended information button gives the following
The edit profile button redirects to the internet advancement profile. It seems the directions are out of date. How does a parent give their scout access to their own profile taking into account these changes?
Only the parents can do it. It’s not something that the registered leaders can do at all. We never see the “Invite to Connect” button except for our own scouts (and then only if they aren’t already connected).
her my.scouting user name is [firstinitial[[full last name]. Maybe the two are not synced. She can log into my.scouting but not scoutbook. She tried to reset her password for scoutbook and it redirects her to my.scouting where she is already logged in. Seems there is a disconnect.
@CharleyHamilton so the directions online are correct? Parents log in and go to extended information? What if the parent logs in an doesn’t have a parent connection to their scout? Can they fix that on their own or do we need to come here for help?
The directions online are correct, or at least they were as of a few weeks ago when I last walked a parent in our troop through it.
Whether the parent can fix the parent/scout connection problem depends a bit on where the issue exists. With the scout’s name, BSA ID and DOB, the parent can create a connection in Scoutbook. I was just explaining how to do that in another thread here:
If the issue is related to the parent/scout connection in the BSA membership database, that has to be set by the registrar, or someone else with the registrar’s tools. I believe that has to be done in-council, rather than being able to be done by any of the volunteers on the boards here (at least not in general).
A lot of the complexities occur due to the creation of duplicate accounts, whether due to data entry error (e.g. spelling/DOB issues, use of nickname vs full name) or due to intentional action on the part of a user (e.g. like manual account creation by unit leaders, creation of a new account by the user due to changes in contact info or forgetting that an account already exists). There’s only so much “intelligence” embedded in the “intelligent system” that tries to catch new accounts that actually belong to people with existing accounts.
I ran the exact same problem with one of my scout too. Her BSA ID is 136171345, could you please help?
She tried “Forgot Password” button, input email address and DOB, but it shows no such record are found. I’ve tried send an email through Scoutbook to her email address and she received it, means her email address connected to the Scoutbook is correct. Please and thank you
Thank you! I’ll double check. Can I assume as long as the Scout has never been invited or created a Scoutbook account, the parent is supposed to see that extended info under his youth’s account, correct?
they should see it no matter what - it is under all accounts even if empty. Just have never looked at a scout in this situation before. Otherwise they can make an account at my.scouting.org for a log in