Error message when attempting a Scout transfer

Scoutbook Scoutbook Bugs
1

Parents are receiving the following error message when they attempt to transfer their Scout and/or themselves (Den Leader) to a different Pack in the same Council and District:

(red circle with X) Our apologies, but we are experiencing an error on our end. Please contact your local council to report it. Error: required key (personPositionid) not found required key (registrationid) not found

2

@TaraAronson what is the BSA # of scout

3

I’m waiting on mom to share that.

4

Is there any way for me to look that number up?

5

If they are not in your unit - no - I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

6

You can, if you try transfering them yourself, you need to know some info like First Name, Last Name, Address (or Zip). I don’t recall what else, but I was able to do this for a family when given that info.

7

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