This is almost exactly the post I was going to make.
Three MIDs: one from the council where I grew up, from when I was considering becoming a Merit Badge counselor before I moved; one I use every day; and one I have no idea why it even exists.
A popup on my.scouting.org asks me to merge them? Sure, why not.
My Manage MID screen only shows two of the three MIDs—not the one from my old council—so I pick the one I use for everything.
It merges everything to my old council ID, an ID I’ve never used and didn’t even know existed until the merge popup.
Now, about half of what I had in my.scouting.org and Scoutbook is available.
I don’t have access to my son’s information, for whom I am the primary parent, or my daughter’s information, where my wife is the primary parent but I was also linked to her account.
In Scoutbook, I’m listed as “Needs to Register” on the roster for both my pack and the troop we’re currently with. The roster shows my main MID, while my.scouting.org shows the old one. My registration with that MID was current before the merge.
My camping and activity logs are gone. I get errors when I try to pull them up. At least my training seems to have survived.
To make things even better, I had initiated a multi-unit registration for me and my son. His appears to have gone through. Mine? No idea whether it’s awaiting Charter Organization Representative approval or has simply disappeared into the MID mess.
We also use Troop Campfire, and I can no longer sync the pack to Scoutbook.
Not exactly ideal during recruiting season.
As for council help, we must be in the same council because I’ve gotten exactly the same level of response: zero response to email.
At this point, I’m tempted to email the Council Executive and suggest that making it a point of emphasis for staff to at least acknowledge emails and let people know their issue is being looked into might be worthwhile.
If you’re going to publish email addresses on the council website, there should at least be some expectation that those emails will be monitored and acknowledged.
I was eventually able to make contact by phone and was told to wait 24 hours.
That was more than a week ago.
I realize MID consolidation is complicated, and I don’t expect an instant fix. But when the system itself creates the problem, losing access to registrations, Scoutbook connections, family relationships, activity history, and unit synchronization—and then getting no response from the people you’re directed to contact—is pretty frustrating.
