Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
When I try to add an activity in IA and click to “add person” there is no data, but another leader in our unit was able to do so.
Also, from the roster page. When I “run reports” and select “activities summary report” for all time periods (or any time periods) it does NOT generate a report. BUT I am able to follow this path and run advancement reports for any time period.
At the risk of sounding like I’m suggesting “restart your computer”, have you tried a hard refresh of IA (Ctrl+refresh) to force a reload of the page? Sometimes, there are things that get cached which break things behind the scenes.
@JenniferOlinger I think I understand what you are saying via the functional positions, but I’m an ASM and Training Chair for the troop. It doesn’t make sense that I wouldn’t be able to add an activity in IA…does it?
I’m an ASM as well, but I’m also a Key 3 Delegate, so that throws off my ability to test the “just an ASM” case.
Based on the abilities matrix here, however, it seems like you should at least be able to enter activities in the logs:
It would seem odd not to be able to run the report if you have access to enter and approve activities as described in the help wiki above.
Are there any scouts in the troop to whom you don’t have a connection (e.g. new scouts)? ASMs don’t (automatically) get connected to all of the scouts in the unit. Maybe that’s what’s causing the issue with both reporting and adding folks to the new activity?
Someone who has access to the Connections Manager (Unit Key 3, Key 3 Delegates, Scoutbook Unit Admins) in Scoutbook can locate your name and “scroll across” to see if there are any blank spots, then add those connections. They could also just reset your permissions using the same tool to whatever the unit’s desired access level is for ASMs and see if that fixes things.
It looks like with the change to Scoutbook Plus Internet Advancement the functionality is limited to Key 3 and Key 3 Delegates. I could do it as COR, and an ASM could not. I assigned her to Key 3 delegate and then she gained back the functionality. Don’t know if this was intentional or a bug.
You only have two options. Work it here where the team of volunteers help you gather the data they can feed back to the developers OR have your council enter a ticket and work it with your council. No direct access to the developers is possible.
@CharleyHamilton I was able to go through and check this. I have all the scouts in the troop as a connection in scoutbook, but the problem still persists where I cannot create events in IA or run the activities reports…any other ideas what’s going on?