Internet Advancement file upload in pending status for over 12 hours

My Scouting Tools Internet Advancement
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My BSA # is 121326084.

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Resending to you, in case you did not see my other post. My BSA 12750593. I am uploading to Troop 851 GLAAC’s records.

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Tried 3 submitting 3 times today. Cancelled the first two after over an hour. The third is still pending.
BSA #132719722 (Troop 1175)

UPDATE: The file has been processed (I checked about 4 hours after loading.)

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I have had this problem consistently ever since IA v2 came online. When I upload advancement data – I find that it is normally in the Pending state for a few days. As of this point, I normally wait about week before going back into to check things.

As a professional IT engineer, I dont understand how this system works.

Mark Gonyea
Adv Chair
Troop 676.

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@MarkGonyea

Are you still having this issue? We have been told it was resolved last week.

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Just an additional response to Mark Gonyea’s issue. Advancement 2.0 operationally is very unreliable. No software timelines are provided to users so it is a crap shoot when you enter files and I cross my fingers that the files will process. This last time at least there was a flag header indicating that maintenance was going to be performed. However, every time something is changed we have processing issues. It would be great to have a formal process with the users. I contact my council when there are problems, but many times they cannot help and are at the mercy of National. It appears that the database is not a realtime processing system, but rather picks up files every hour. I would suggest that this entire process with developers/programmers and Users be formalized. Just my 2 cents, but if this system was something I had to use at work, I would suggest an entirely new system that was user friendly and an interface that allows the user to enter system tickets etc.

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@edavignon I dont know if it was fixed last week (Around Feb1, 2021) - I had the issue in my last upload around 2 weeks ago. At the moment, I have nothing to upload.

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I am having the same issue now… was/is there a fix for this?

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@MichaelGiordano does it just say pending? when did you upload?

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Correct. I cancelled and retried three times
I just started one again

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@MichaelGiordano it can take up to an hour - so maybe give it some time

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last one i cancelled sat overnight

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Report I uploaded earlier still “cooking “ (3hours)

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I’m having the same issue as well. Have followed the Help tips, but still stuck in Pending. I tried last night as well as this morning.

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Is there anyway to contact IA support directly? I appreciate the help in the forum, but direct support may be needed.

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We have been told developers are looking at it - if you are experiencing it posting your MID (BSA#) will help in diagnosing it

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My BSA# 132858962

Appreciate any assistance …
Imput file generated by Troopmaster

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The issue has been identified and a fix is in progress.

The forums and your council are the official support channels. Posting here is typically the fastest way for the developers to be notified.

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The upload issue has been fixed. Please clear any pending files and re-upload.

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OK … .fingers crossed