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Inviting New Parents and Re-Invite existing parents so they can use the mobile app

Where do I trigger an invite to the Parent App from Scoutbook? I’ve got a bunch of folks who just joined and transferred from another Pack.

I also have a few parents that still have issues accessing the app so I’d like to try to send them a re-invite.

Where are the options to invite folks and push their credentials?

thanks!

Glenn

for parents that are not connected (broken chain image in connections) if you click the connection you will see a Send Invitation or Invite

On lost credentials they can use Forgot password link or contact council

Something else: when you add parents as connections to a Scout, make sure that you use the “Search For Existing User” search box. You can search based on e-mail address or name. This will help reduce the possibility of duplicate accounts.

Something else you can try for parents who are already connected to their Scout in Scoutbook: go to their Scout’s page in Scoutbook, click on the parent’s name, then click Update. This will sometimes reset their parent connection to their Scout.

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That didn’t work. It’s a mismatch of membership numbers. Scoutbook created a new number for the parent but her council records are tied to the old number. I can’t change it and they’ve removed all the links to submit tickets for scoutbook help. What do I do now?

It looks like @edavignon is helping you out in this thread. It looks like the same issue. Am I correct about that, or is it a different case?

There are several different issues we’re having. My double entry parent is being worked on under another thread and my transfer parents generally seem to be in progress. I have two other parents having issues with their sign-in stuff so I’ll connect with them next to make sure I document the details for the team. Thanks!

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@edavignon Is there a way to move this to the Scoutbook Category and out of the MyScouting Mobile App sub-category?

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