Lion and AOL with no parent connection

I have a Lion and an AOL that do not have a parent listed on their Scoutbook account. When I search for the parents email address or name under the “Search for existing user”, no results are returned.

BSA ID’s are: 14656675 (Lion)
14440001 (AOL)

Any help is greatly appreciated.


Parent Search is broken - watch Change Log
The most reliable workaround is, if the parents have a account, is for them to log into Scoutbook with their ID and PW, navigate to My Account → My Connections then click the “Connect to Scout as Parent/Guardian” near the top of the page. The parent will need the Scout’s BSA Member ID, last name and date of birth to connect.
If the parent does not have a ID, they should create one then use the process above.
Alternately, you can ask your Council to add a connection between the Scout and parent in Registrar Tools. About 24 hours later, the Scout & Parent will be connected. The parent will still need a ID to access Scoutbook.

Thanks! I’ll do as directed and hopefully, that will work.

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