I have a member of my Venturing crew whose parent is registered as one of his connections, and the account there uses the parent’s correct email address. This parent later registered as an Associate Advisor. When his adult leader account appeared in Scoutbook, his email address came across as chang…

Start by having the parent/leader log into my.scouting.org > legacy web tools > manage member ID. They should make sure the member number with which they are registered is set as primary. If not, set it and wait a day. Then, they should log into their Scoutbook account with their correct email ad…

I’m frustrated at this point. I’m not sure why the email has to be the thing that ties everything together and yet we can’t make changes. This really shouldn’t be hard enough that parents/leaders don’t want to get on and work with it. So at this point. I need to change an email. It would make my lif…

@RaquelShumway , Can you please describe the problem you are having? Once a user logs in to Scoutbook, only they can change their e-mail address. This is for security reasons. No secure system will allow someone other than the user or support to change an e-mail address.

Merge duplicate parent and leader accounts with different emails

Scoutbook Using Scoutbook & Scoutbook Plus

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Merge duplicate parent and leader accounts with different emails

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