We have users that were setup with dummy emails, duplicate accounts, and others with old email accounts they don’t have access to (work emails where they no longer work, changed ISP, etc…). Also the connections for Scouts are all over the place. We need a way to help fix all of our users, or to start over from scratch or we can’t use the tool. We have enough of an issue getting the parents that can log in to Scoutbook to log in and use the tool. The ones that I’ve talked to about calling tech support simply haven’t and probably won’t so we are broken. It is asinine that a Troop Leader that has access to the entire system can’t change the email address for the users or the scouts. None of my parents are going to sit on a tech support call to get it sorted out, and they shouldn’t have to.
Scoutbook has been a colossal nightmare for my unit and I’m not happy about the amount of time I have personally spent trying to get around things that should be available to me as a Troop Leader. I’m about to give up and go back to Troopmaster.