Since he has a BSA Member ID already it should have found him. Which BSA Member ID are we referring to since you posted a few? I’ll look it up in the DB.
When he went through the account creation process, did he get a pop-up that showed his name, etc. and a button to Retrieve Information? If not, then it did not match him to his BSA Member ID.
UserID 11822610 this is who we are talking about now
There is still an issue with his accounts. Stand by while I fix them.
He was able to login to Scoutbook but he says he isn’t connected to his son (name removed by moderator) yet
OK, I have it fixed. Have him log out then back in to Scoutbook. He did not previously have a BSA Member ID (MID) so it crated one when he created the my.scouting.org ID. When he logged in to Scoutbook it created a new account with that MID. I deleted the new account and added the MID to his existing account.
Thank you-I’m waiting for him to log back in
Thank you for your assistance with all of this - esp how I had to step in and out of the conversation today. Thanks for not giving up and for seeing this through to resolution. I really appreciate it.
He says he can’t see our pack or his son or den.
Hes’ supposed to be connected to the two below him here:
Adult 1 (Dad): UserID 11822610
Adult 2: (Mom) UserID 11817176
Adult 2: (Mom) BSA Member # 137263826
Cub Scout: UserID 137263825
Cub Scout: BSA Member # 137263825
I see him connected to his son in the DB.
Tell him to click on My Dashboard → Administration
It could be the administration section was compressed.
Ok, thank you. I told him to check that.
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