Parents have not received the email invites I sent through Scoutbook to connect to their child. Not sure if either of them has a duplicate account possibly. Scout’s member ID: 141787940 Dad’s member ID: 141787934 Mom’s member ID: 142010211

@AliciaMichaels I assume you mean Scoutbook+ - The Father is already in relationship to that scout under that Member ID - last time logged in was 9/7/25

@AliciaMichaels It looks like the Mom has logged in. But she does not appear to have the parent “Relationship” to the Scout.

When I send her an invite to connect she said it doesn’t go to her email

The member ID she gave me is 14576921 but the member ID I see when I click on her profile from SB to SB+ is 142010211, and the link is not connected to either parents

@AliciaMichaels - you are using this to add the parent [image]

[image] AliciaMichaels: Parents have not received the email invites I sent through Scoutbook Parent/guardian are now handled entirely through SB+, since that tracks against the Akela membership database (vs classic SB which relied on unit scouters to verify these relationship, and didn’t expl…

Ok thank you all, will do this asap!

Parents cannot connect via email to child's Scoutbook

Scoutbook Using Scoutbook & Scoutbook Plus

Stephen_Hornak October 28, 2025, 6:11pm 9

@AliciaMichaels- informational post about relationships:
What is all this Relationship stuff and where are my Scoutbook Parents?

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Parents cannot connect via email to child's Scoutbook

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