I have scoutbook user ID 1454225, BSA member ID 127241048, and also BSA ID 13110770. Can those BSA IDs be merged to the first one listed? I’m not sure how I got two separate accounts. Thanks!
@KellyFlannery1 do you know your NON-email username and password? is everything before the @ of your email. That is the one that needs to survive
I believe @DonovanMcNeil
@KellyFlannery1 yes that will be the log in from now on
Can I trouble you to merge the following accounts?
Old number: 14245388
Surviving number: 14075781
I forget which other info we should provide and should not provide here in this public forum. I am the Vice District Chair of Asia West of FEC; this member of Pack 12 Shanghai has asked to help merge his numbers. Let me know if you need more info.
Thanks,
Chris
@ChrisShanghai These 2 accounts have different first names but I do believe they are the same person. They also have 2 different emails; does it matter? One is 12561793@ the other is 179719053@ .
Thank you Mr. McNeil. The 12561793 is the email for the account we want to keep. Yes he used two different first names; we can keep the first name with X as the name for the merged account.
@ChrisShanghai OK they are fixed - only the username remains - the email log in was deleted - but that email was applied to all accounts
Same parent appearing twice. ScoutUserIDs are the same 12169694 but it looks like the ConnectionID is both 59904694 and 59904697.
Is there a way to merge or eliminate?
Thanks.
@WilliamsburgScouter that is fixed
I have an adult leader appearing twice.
BSA IDs:
136474994
13506866
Can we please merge these?
@BenThoma First Names are different and Birthdays are like 16 years different
I have a non-registered parent with two profiles and BSA IDs. I’m having trouble getting them fixed because the names differ due to a name change.
Parent initials are CM, but one of the accounts may have initials CB. CM is married name, but CB is the maiden name and the current name (which we want all the accounts to have ultimately).
Parent IDs: 14447956; 14464686
Scout ID: 14447958 (Scoutbook ID 12604346); initials OM
The Scout is linked in Scoutbook to 144464686 but the parent’s email is linked to 14447956 in my.scouting.org. Parent can’t merge the IDs in my.scouting.org, it says they differ.
Can you help me get this straightened out?
@JohnStoneham Parent IDs: 14447956; 14464686 both have the CM name
OK, thanks. Parent is still unable to merge the IDs in my.scouting.org, though, and when parent logs into Scoutbook they are not connected to the Scout. I can’t connect the parent’s active account in Scoutbook to the Scout because the parent won’t come up under either name in search.
Parent is getting Scoutbook emails at least, though…
Thank you, I have another similar situation that needs merger
ScoutUserID=2379253&ConnectionID=18678883
and
ScoutUserID=2379253&ConnectionID=60100734
@JohnStoneham I merged the SB Accounts - but do not have enough info to find the parents other user
Thanks! When the parent logs into Scoutbook and goes to the profile (prior to today), it shows SB ID 13054755 and doesn’t show the Scout linked. What other information can I get for you?
Like I said this should be all fixed except the last name - council can resolve that
@WilliamsburgScouter I am working on this.
