Recharter "Mark as Multiple" for Linked Troop

Hello fellow scouters,

Our troop is a linked troop and we have several adults listed in both the B and G troop. When attempting to mark the adults as multiple (so they are not charged multiple fees) for Recharter, the linked troop does not appear on the search results. “Mark as Multiple” successfully worked to mark members registered to a completely different unit. Does anyone know of this issue or have a workaround?

Council: 047
Troop: 911B, 911G
Example of member with issue: 12441784

Steps:
Check checkbox next to the multiple adult
Manage Members > Mark as Multiple
Council: Golden Empire Council 047
Unit type: Select Troop
Unit: Type “911”
Drop down under unit says “No Data”

They are completely different units - it is not one troop. Both are 0911 which makes things harder. But try 0911 to see if it shows then

Thank you for your reply!

I tried “0911,” “091,” and “91,” among other combinations- I can see other units with the partial number combinations, but not the troop I need, unfortunately.

I also tried this in both units and encountered the same issue.

Thank you again for trying to help.

OK I reported to developers

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Are they really 0911? Many councils largely used a different 4th digit despite national claims they could use the same number so units might be using 0911 but are realy 4911 operating as 0911 as an example.

@brantgurga Both of Brenda’s troops are numbered 0911.

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@BrendaWashington I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

Good morning,

Issue resolved as of this morning- can see both units on the drop down. Was given instruction to press SHIFT and Refresh page at same time to refresh the page when having issues on the Internet Advancement platform. Hopefully this helps anyone who encounters a similar issue.

Thank you to @DonovanMcNeil and the development team for your assistance.

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