Scout can't log into Scoutbook

DonovanMcNeil · January 20, 2022, 1:48am

@AudreyReed if you see the image in my post above there is hidden text in blue on failed “Whoops” screen below the SB logo. That is the Server. Copy it and post here as Matt did.

DonovanMcNeil · January 20, 2022, 1:49am

Thanks @Matt.Johnson that is 3 of 8 servers

Stephen_Hornak · January 20, 2022, 2:04am

@DonovanMcNeil - let me run through several instances areas and report back. I suspect that the load balancers are out of sync

DonovanMcNeil · January 20, 2022, 2:09am

@Stephen_Hornak perhaps - but the scouts ARE logging in they just time out before they see it

Stephen_Hornak · January 20, 2022, 2:14am

@DonovanMcNeil - yeah I do get that… but I want to run through pc’s globally to see if we can narrow it down to east/west

DonovanMcNeil · January 20, 2022, 2:15am

@Stephen_Hornak same page

Matt.Johnson · January 20, 2022, 2:31am

One more server that gives whoops.
AWSWEBSCTBK1A

AudreyReed · January 20, 2022, 2:32am

This just gave a whoops - AWSWEBSCTBK2C

Stephen_Hornak · January 20, 2022, 2:35am

From Sydney Australia -
BSA Sydney,Aus

AudreyReed · January 20, 2022, 2:40am

AWSWEBSCTBK3A - another whoops.

edavignon · January 20, 2022, 2:42am

I don’t think geography plays a role in the load balancer and I don’t think the problem is related to specific servers. We have seen the problem only with youth accounts and only when logging in through scoutbook.scouting.org. It appears to work properly when logging in via advancements.scouting.org then clicking the Scoutbook link, even when being directed to a server where the login just failed. Adult accounts are also not failing.

AudreyReed · January 20, 2022, 2:44am

@edavignon I took the long way around a few days ago with my daughters login (through my.scouting.org) and got far enough to be able to try to post a note to one of her merit badge requirements. When I clicked post, I got the whoops timeout message. So it’s not just isolated to logging in.

Stephen_Hornak · January 20, 2022, 2:47am

@edavignon - valid point, but once logged in there are functional issues like adding notes to advancement and MB that result in a whoops. I was looking to rule out core system issues. It is indeed a tough one to get past. Would it help if I ran a wireshark and sent that capture along ?

Stephen_Hornak · January 20, 2022, 3:26am

@edavignon - I have the wireshark capture just let me know where to send it off-line

edavignon · January 20, 2022, 3:39am

@Stephen_Hornak

Send it to me. I’ll forward it on.

Stephen_Hornak · January 20, 2022, 5:12am

@edavignon - had to send it as a shared link… let me know if that works

AliceLee · January 20, 2022, 1:24pm

Morning,
Thursday am after the Wed night maintenance, I am still having the same problem as everyone else. Adults can log into Scoutbook, not our kids.
Using the long way around through internet advancements, only my oldest son can do some things.
When he posts notes on merit badges, he gets the “Whoops” error message.

My youngest son can log in the long route, but every time he clicks on Scoutbook he is kicked out to the main page, This is on the same computer, Chrome browser, 2 minutes apart.

Is someone still working on this?