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Scout disappeared from Scoutbook

Megan,

Your scout is disappearing because he/she does not appear on the Akela roster. Log in to my.scouting.org, go to member manager and make sure the Scout is on the roster, the name and BSA Member ID match what is in Scoutbook. If the Scout is missing from the roster, as a workaround you can set the start date to today and the Scout will not be removed.

She is on the roster and all information matches.

Please provide us with the ticket number from the automated email reply. It is in the subject line and begins with SSD.

Scoutbook Support Incident SSD-95051

@MeganWright and others, there was a production fix last night that moves some scouts back into the units. Could you check if your issues have been corrected?

She is still not there. Do you want me to add her back manually to see if she disappears again?

@MeganWright - I gather you are a unit admin, perhaps… I would be willing to run a screen share to take a look to see if we can find this scout. If that works please email me at shornak@bloomberg.net and we can give it a try.

I can find her, that’s not the problem. She’s still connected to me through my connections and all of her information is still there. The issue is that she keeps being removed as an active scout and an end date entered terminating her membership in the unit.

Ok… a bit different than the above reads. If you are connected then I would remove the end date and lets see if the removal happens again.

I have done that at least 20 times in the past ten days and she has always disappeared again after some period of time. I just added her again this morning and will report if she disappears again or if the maintenance had an impact.

The developers say that the last name didn’t match because of a “-“ in the last name. If I understood correctly, the SB version has it, and the official roster version doesn’t. Is that correct?

Yes, although I removed the hyphen in Scoutbook as one attempted fix with no effect. In addition, her twin sister also has no hyphen on the official roster and has a hyphen in Scoutbook but we don’t have the same problem with her falling off the troop Scoutbook roster.

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Thanks for the additional info. It has been passed on to the developers, and they will continue to investigate.

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Our unit is experiencing scouts and connections disappearing as well. Could this be tied to recharter entries being made at the council level? Otherwise it appears to be a system issue. These Scouts have been with our unit and in Scoutbook for several years. They do not appear on my Scoutnet roster either. Boys that we did not recharter are still on the roster though.

Christopher,

Please send an e-mail to scoutbook.support@scouting.org with details of your issue including unit, council and the names of the Scouts you are having trouble with. Post the SSD number you receive in one of the automated replies. We will have the developers investigate.