Scoutbook Event Reminders not being emailed. Ever since the most recent “maintenance downtime” last Wednesday, the automatic reminder emails (associated with my calendar events) are not being emailed to Troop parents and leaders. Pls help.

I have a den leader who shows having access and has had access before, but first got a message about his connections [image] Ans is no longer able to access his den. Is this a daily glitch? His name is Bobby Rush and We’re Pack 15, Madison, MS

Hi, Michael, If you are a unit admin, have you tried going into the leader’s profile and approving their den leader position again? Not sure what would have bumped him, but I’ve seen similar sorts of glitches pop up before. Toggling the leader’s position approval has helped in some cases.

Thank you, He is approved… I’ll try toggling him. He shows Full Admin on my screen.

Yeah, the display does not always seem to match the actual state of the approval. I’m not sure how that’s possible, unless there’s some sort of an asynchronous update between what’s displayed and the actual toggle state itself (e.g. only update the displayed state when a manual change to the approv…

Thank you! Source Code is the best user manual.

It’s sounds to me like he has two accounts. Send an email to scoutbook.support@scouting.org . Provide the leaders name, email address, and bsa member number. Ask them to search for and merge the accounts.

I’m the CC for linked troops. All of a sudden today I am no longer connected to any of the girls in the girl troop except my own daughter but I’m still connected to all the boys in the other troop??

Hi, Mary, I have occasionally seen situations where the permissions/positions “revert”, even though they still appear to be correct. Have you tried toggling your CC and Unit Admin positions with the girls’ troop? Navigate down to My Positions from My Dashboard, then enter the unit admin position,…

Hi Charley- Checking the “I agree…” box didn’t do anything- but it’s also not staying checked, should it? I check it, hit Update and then when I go back in it’s unchecked again… Thanks! Mary

Hi, Mary, Unfortunate that it didn’t work. What you described about the box not remaining checked is the behavior I observe when I visit that page.

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