After the maintenance notice cleared, I logged into my.scouting and Narragansett was primary (which is unusual). I set Mayflower to primary and logged out/in and see:
When Narragansett is primary I see both kids:
Until today I would also see MBC in that list but I’m not now.
Sorry you are having these issues.
I can only suggest waiting until tomorrow to see if the sync helps. It should not make a difference, but maybe it will.
I don’t know why National would tell you to create an new my.scouting username/id, either, as that should not be possible. It used to be possible.
If it doesn’t help, we can reach out to National with more details
I have mistakingly created two member IDs when registering my younger son for scouts this summer! My training is under 14461871. Is there a way to merge/delete 14461877?
@LaurenMalone BSA member ID numbers cannot be merged, but they can be managed (Manage Member ID at my.Scouting).
I have merged your Scoutbook accounts.
Please contact your local council and ask them to use their Registrar Tools to look up your child with first initial “G.” In the “Relationships” section, they should remove you as parent under your secondary BSA member ID number. Then they should add you as parent under your primary BSA member ID number, the one that ends in -871.
I have observed that it takes an overnight sync for changes to be available under my applications, etc.
I let it go overnight and then some. Mayflower ID primary and I only see my ASM role, nothing for my son.
Narragansett ID primary and I see my ASM role, my committee member role, and both my kids (but only my son’s Narragansett membership).
Scoutbook - When Narragansett is primary I still see the another account using same email address warning. But I can see all 3 units (and both my kids) and MBC including being able to check off advancement for scouts in the Mayflower unit.
When Mayflower is primary I can see just my son, one of the Narragansett units and the Mayflower unit, but I’m not connected to any scouts in the Mayflower unit so cannot check off advancement.
Scoutbook+ (which the Mayflower troop uses for event RSVPs)… I’m in most of the events twice now. But only one is connected to my son so I need to have Mayflower active to RSVP for my son… but then I won’t be able to check off advancements in scoutbook.
\John,
The warning about your email is because you have the email in both of your Scoutbook accounts. Ignore the warning.
Mayflower:
When in Scoutbook for Mayflower, you only see Alexander because he is the only child registered in Mayflower, and you will only see the ASM for Mayflower because that is all you are registered there for.
You unit will need to set connections for you in your Mayflower account. Your Narragansett SB account has the Mayflower unit in it but it appears on the roster for the unit as unregistered because of the Narragansett ID.
In My.scouting, you should see only Alexander when Mayflower is primary (his Mayflower registration).
Narragansett:
In Scoutbook, you are seeing both your kids - though Alexander is problematic*.
The positions you see currently include the Mayflower ASM position as a result of the improper merge on your account.
In My.Scouting you should see both kids but only their Narragansett registrations.
Alexander:
Alexander 133500412 in Narragansett, but is not currently in Scoutbook.
The father/son relationship is set up correctly.
Alexander 141031121 registered in Mayflower currently owns the Scoutbook account.
The father/son relationship is set up correctly.
*There is an issue with Alexander - because he is also registered in two Councils, but has only one Scoutbook account. When you look at memberships, you can see it flip flopping between Councils. Scout accounts also need to be separate when in multiple councils; and the units need to communicate who is in charge of advancements, and which account should be updated. You need to decide which unit should hold the primary membership, then we will separate. The single account is also problematic with events, RSVP’ing and with Scoutbook+
Abigail:
Abigail 141151519 registered in Narraganset. Her Scoutbook account is fine and the parent relationships are correct.
The only real issues I see are with Alexanders Scoutbook account and that you need your Mayflower unit to set up connections for you.
If there is something I am missing, let me know.
I’m not entirely sure I’m following. Alex’s mayflower id is primary because that’s what owns his scoutbook account currently BUT I don’t see him in my.scouting with my mayflower primary.
I understand that we need to separate his scoutbook account but I don’t understand how that can fix the my.scouting issue that’s causing the primary pain right now.
For my newly separated scoutbook I need to ask my unit to give my new scoutbook account the access my old one has/had?
Thanks!
John
(I just doublechecked Alex’s my.scouting account and mayflower is selected as primary there… which I thought I had checked when I first couldn’t see him with my mayflower active in my.scouting)
Can you make his mayflower account primary for advancement please?
@John_Payne His Mayflower account is already primary.
Thanks. But he needs a second scoutbook account created for Narragansett?
@John_Payne Can you ask the troop in Narragansett to create a Scoutbook account for him? After it is created, we can link it.
i will ask them. Thanks
Just keeping this thread alive. Current status: I can no longer see either my own or Alex’s memberships in my.scouting with Narragansett primary - I have no idea whether we’re renewed or not. I still cannot see Alex’s membership in my.scouting when Mayflower is active.
Hi @JenniferOlinger… It looks like you might be able to help me. I’m an Eagle from a council up in PA, but now living in Texas. I signed my boys up with our local council and didn’t think at the time that I might have an account already since I became an Eagle in 1998 before electronic records. Anyway, BSA is telling me that I just needed to add the PA council ID (which NESA helped obtain) as the primary in my.scouting and logout/login change back to my TX council where I can manage my kids and then logout/login and it’ll at least sync my Eagle rank. None of that is happening. Maybe it’s not a big deal to be able to get this to work. They asked me to be Asst. Cubmaster. I lost my uniform and paper records that I had during Hurricane Harvey. I’d like to replace my uniform with all the badges and such that I’m permitted to wear as a former Scout, an Eagle, and now an adult leader. I seem to get bits of info from each person I talk to. We have our Derby at the end of the month and I’d like to be sorted uniform wise before then. Thanks so much.
@MikeNewnam - as an adult you would wear the square knots associated with Eagle and Arrow of Light along with the position patch for the unit.
@MikeNewnam I am checking.
Thank you @Stephen_Hornak for the answer on the uniform. Not sure you can understand how many times I’ve been getting shoulder shrugs, “check my.scouting”, etc. My current pack wants me to wear my Eagle rank badge, but I know that’s a no-no. I’m going to make the trip to our closest Scout Shop today. I have my original plastic Eagle card and the two IDs. Hopefully that’s enough to get the patches. Lol, I’d love to volunteer to help with an IT project to get all these disparate council systems to play nice.
@MikeNewnam - this may help as well on uniforms:
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