I have been trying to transfer myself and my 4 scouts to our new troop here in Germany, but it keeps coming up with the image with this post.
We came from Central Florida Council and are transferring to the Transatlantic Council into Troop 165 on Spangdahlem AB.
What am i doing wrong?
It also says that my email is being used by someone else!! What?
@SadieWhaley - you will need to do the transfer in beascout.org
I have and it still comes up with the same error code.
@SadieWhaley - what error code ? There is always a paper application.
@SadieWhaley - i would follow what the notice stated and contact local council
I have. Just waiting for them to reply. Hopefully they check their emails right away.
Sadie Whaley
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@SadieWhaley - now on the email being used by someone else is because your email is on one or more of your scouts. The other thing that may be in play is that you are not linked in the data base in the relationship section for your scouts. All of which are council issues to solve. You may need to reach out to Central Florida to establish the relationship links then perhaps the transfer may work. Failing all of that the paper apps may be the best bet
Well, the Central Florida Council said it is not an issue they can fix, and they couldn’t give me any guidance! Don’t know where to go from here.
Sadie Whaley
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Your council can send in a National Membercare ticket with the issue
My new council or the old one? The old one (central florida) basically brushed me off saying it wasn’t something she could do.
Sadie Whaley
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I believe your issue is that when you registered yourself in Transatlantic, it changed your primary member number to the Transatlantic one, but your parent relationships are all on the Central Florida one. I changed that to primary for you. Some systems need to sync over night. So, sometime after 7am Central Time, give it another try.
I also removed your email address from two of your son’s accounts. One had an email in a different system that I synched into scoutbook.
Ok. I will try again later today.
Sadie Whaley
(removed by Moderator)
We are having the same issue over here with a couple of Scouts trying to transfer into our unit. In my case, they are transferring in from a council Virginia. I also have another Scout whose membership has lapsed, but we want to make sure that they connect back to their existing account. What would cause this issue to occur? I REALLY want to avoid having to use paper applications, because the last time I did, my council lost them and then took months to process after I got them new copies.
@ErinBrown The main thing is knowing which parent registered them originally. But it can be complicated if that parent has more than one member number. Sometimes they don’t even realize. The member number that is set with the parent relationship in Akela, the membership system, needs to be set as primary under manage member ID. That will enable the person to see their children under my applications/transfers. Note that that tool only works for in council transfers.
All of that is a lot for a unit to figure out without visibility into the systems that I mentioned. If you provide the scout’s member numbers, we can assist. Also, which council are you in?
The membership numbers are 140226058 and 140226073. I’m in San Diego-Imperial. Thanks for taking a look! Understanding things like this is helpful if future parents have the same problem.
@ErinBrown The parent with the first initial K seems to have everything set up properly.
Thanks! The parent told me that is the account she is using to log in (dad’s name doesn’t start with K). Is there any other reason she could be getting that message when she tries to log in to transfer them?
@ErinBrown What error message is she getting? At what point in the process? For one scout or all of them?
