Scoutbook doesn’t display advancement for all programs (e.g. Cub Scouts and Scouts BSA) at once. It only displays the program(s) in which the scout is currently registered. For example, I can alternate between displaying my son’s Scouts BSA advancement and his Venturing advancement because he’s currently registered in both a troop and a crew. However, I can’t display both at once, nor can I display his Cub Scouts advancement/awards.
If you are connected to your grandson’s account as a parent/guardian, try pulling up a Cub Scout History report by going to:
Scoutbook → My Dashboard → Administration → My Family → Scout’s Name → Reports → Cub Scout History Report
It’s not pretty, but it should show the information. If it doesn’t, that probably means your grandson has more than one Scoutbook account. The SUAC folks might be able to help track the others down if that is the case.
ETA: Here’s a post with some of the more popular getting started with Scoutbook help pages in case they would be useful to you: Caution ⚠️ tags on everyone - #15 by CharleyHamilton
