"Warning, another user is using the same e-mail address."

(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:
1) Hardware: Desktop or Mobile (if mobile, please be specific) = Desktop
2) Operating system = Windows 11
3) Browser = Chrome
4) Browser cache has been cleared or you are using a private browsing mode (aka Incognito Window in Chrome) = Yes and Yes
5) Member ID & Council of person affected = 14622637 David M. Szostak (parent)
Thank you!)

When I’m on the Dashboard Scoutbook it states, “Warning, another user is using the same e-mail address.” My email address is davidmszostak@gmail.com and I just signed up my son, David Q. Szostak.

Did I do something wrong? How do we fix this?

c: 7738499333

This is fixed @DavidSzostak

1 Like

I’m getting a warning that another user is using the same email address as mine. Can someone look into this please?


SB User ID:

BSA Member ID:


Your childrens’ SB accounts had your e-mail address on them. I have removed the e-mail address from both.

Just remember, you can always “modify” and email address by inserting a plus sign + and a descriptor. So if my child uses my email, I could register under ron.blaisdell@gmail.com, and my child could be ron.blaisdell+child1@gmail.com and they would be considered unique email addresses, and you could even filter any email that comes to “+child1” into its own folder.

The + trick works for alot of email systems but it is not universal

True, there are email providers who do not support RFC 5233. And not all use the “+” sign.

Here are a few examples:
Andrew Project (plus), Runbox (plus), Gmail (plus), Rackspace (plus), Yahoo! Mail Plus (hyphen), Apple’s iCloud (plus), Outlook.com (plus), Proton Mail (plus), Fastmail (plus), postale.io (plus), Pobox (plus), MeMail (plus), MMDF (equals), Qmail and Courier Mail Server (hyphen).

If you can add aliases to your email account (email address child@ also goes to your normal email address), that is another workaround.

Hoping for some help with the “another user is using the same e-mail address” issue. I am the unit Scoutmaster and SB admin but I can’t seem to fix it. My council was unable to help. The problem started when our recharter went through.
User: (name removed by Moderator)
BSA ID: 12887780

She is listed as a parent to SB User IDs (all or were in different units)
2616474 BSA ID 135674325

Brian Cope

@BrianCope1 This is fixed

@BrianCope1 I deleted your whole post because we do not want to list Personal data in an open forum - I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)