We are running a merit badge class for the Unit, it would be really nice if I could open the badge, sign the card, and assign the counselor all with quick entry, rather than one by one… As I went through them (one by one) I got error messages (two different error messages) when I tried to assign a …

@Cheetah787 the names where in lower case in SB - I fixed that

Something similar happened to me. It turned out that the Scout had a hidden character in their name. I can ask the developers to check.

@JenniferOverturf what MB is this for?

@JenniferOverturf And what is the MBC’s member ID number? (no names, please)

As far as I can tell, all things match (but I can’t check for hidden characters). Sustainability MB to counselor 137318809

Also trying to associate Communication to 134975559. For that one, it says he’s not a counselor for Communication, but when you look him up, he is…

@JenniferOverturf can you have the MBC try the MBC way? Sign into SB > Change to MBC Profile top right > MBC Dashboard > Add Youth Or if this is what was tried try using the unit to connect?

It’s me on both sides (Sustainability). I’ve tried as an ASM/admin from the Troop side and from the MBC console as the MB Counselor. No good, either way. Not sure what the deal is with the male counselor for Communications.

But the common factor here seems to be the youth profile… something is funky in it.

the Scout has Double Relationships to mother? You can ask council to clean that up.

[image] JenniferOverturf: 134975559 That is actually Dad. I’ll ask our Registrar to fix that.

Merit Badges - assigning a counselor errors

Scoutbook Using Scoutbook & Scoutbook Plus

Cheetah787 May 5, 2026, 6:50pm 30

I got this error while trying to assign the Communication MBC from the Edmond History Museum to the Scouts. The Scouts are active in the roster, and I approved them to start the merit badge in Scoutbook Plus as well. Any idea what this error means?

Thanks!

Can't Assign MBC - "The youth information does not match any record"

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Merit Badges - assigning a counselor errors

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