Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Glad to see it is now available to you as a council key-3 delegate.
BSA IT does not monitor these forums. The proper route for reporting technical problems is via a technical report filed by the council staff (I assume still via JIRA). BSA IT does not have the staff or time to respond to all councils.
It takes time for changes to be made by BSA IT.
The schedule for moving data between systems and this case a new application may have been irregular and different.