Not receiving emails just started the same day

Scoutbook Scoutbook Bugs
42

Adding another to the thread. As Cubmaster I use this feature often.
It was working correctly on 1/25, but stopped working that week.
Sometime between 1/25 and 1/30.
The account that is not working for me is a Hotmail account, another den leader also has a hotmail account that is not working, but it works for my wife’s gmail account, which corresponds to others saying this is related to Microsoft email systems but does not affect other accounts.

As a work around for the moment, I send an email to the people I need it to go to, as well as my wife’s gmail account so I ensure I get it with BCC off. I can then use the gmail account and Reply to All. When I do this everyone gets the message.

43

I am still having issues receiving SB emails. I send it out, but never get it back on my own email.

44

Same - still not receiving SB emails. Comcast.net email address. When will we get notified about this being fixed?

45

Like all bug fixes, they are announced with a weekly’ish change long. No need to keep reporting as they haven’t announced a fix.

2 Likes
46

Where is the change log located?

47

@RyanSchaefer @MARIETTECRISCI,

There’s a post here that explains how to subscribe to the change logs in these forums: Change a profile picture - #26 by CharleyHamilton

48

Thank you! I appreciate the tip

1 Like
49

The issue is domains marking scoutbook email as spam at the domain level without the end user even knowing it.

50

The last email I received was on the 31st. Below is the header from one immediately prior.

That IP address is actively being blacklisted - comail2.netbsa.org [209.246.150.168]


Return-Path: scoutbook.donotreply@scouting.org
Delivered-To: ###############
X-FDA: 80405973816.06.DE12956
Received: from comail2.netbsa.org (comail2.netbsa.org [209.246.150.168])
	by imf10.hostedemail.com (Postfix) with ESMTP id 8AA9EC001E
	for <###################>; Sun, 29 Jan 2023 00:37:47 +0000 (UTC)
Authentication-Results: imf10.hostedemail.com;
	dkim=none ("invalid DKIM record") header.d=scoutbook.scouting.org header.s=scoutbook header.b=ehC1Rz5p;
	spf=pass (imf10.hostedemail.com: domain of scoutbook.donotreply@scouting.org designates 209.246.150.168 as permitted sender) smtp.mailfrom=scoutbook.donotreply@scouting.org;
	dmarc=pass (policy=none) header.from=scouting.org
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=hostedemail.com;
	s=arc-20220608; t=1674952667;
	h=from:from:sender:reply-to:reply-to:subject:subject:date:date:
	 message-id:message-id:to:to:cc:mime-version:mime-version:
	 content-type:content-type:content-transfer-encoding:in-reply-to:
	 references:dkim-signature; bh=PK0uxeaSkdLFipoLDRxtzg/8B8RBkWd2jowpsTxPlcM=;
	b=x94sfQu4S9fBbIHhVBxaTphVunt9esJYhXK9pYCJCK/YxocMgCDzWU3S8MW7LCHo54UZVM
	sWB7PhbjKzHic4YCs4UpdAwqY5vJ8ZMyLmFTj702gGWGkMzJUGPAcz4Vzrqx2c2UdugtX9
	dvU7xCT5dYvCB3OPzXLqFKoiL1MWTzI=
ARC-Authentication-Results: i=1;
	imf10.hostedemail.com;
	dkim=none ("invalid DKIM record") header.d=scoutbook.scouting.org header.s=scoutbook header.b=ehC1Rz5p;
	spf=pass (imf10.hostedemail.com: domain of scoutbook.donotreply@scouting.org designates 209.246.150.168 as permitted sender) smtp.mailfrom=scoutbook.donotreply@scouting.org;
	dmarc=pass (policy=none) header.from=scouting.org
ARC-Seal: i=1; s=arc-20220608; d=hostedemail.com; t=1674952667; a=rsa-sha256;
	cv=none;
	b=6EIH0PeobTPr7Wqkv+VqrI3ZNZV+EBXWGIIS8uFdcSJHxdQbQq1RXkTRyCNynJ+MeNn63y
	XB6/vJWAqRpvdIoaJEv7UoI3Kp5YibaiLvM6I1Esk/JueUCVZoqC9IC7DBDrE4JWnEIs4N
	cazTuRGJfj8TEOaQwu9ebR6asO1l3zw=
From: "Scoutbook" <scoutbook.donotreply@scouting.org>
To: ###########################
Reply-To: ##########################
Subject: =?utf-8?B?UmVtaW5kZXI6IEJsdWUgJiBHb2xk?=
 =?utf-8?B?IEJhbnF1ZXQ=?=
Date: Sat, 28 Jan 2023 18:37:46 -0600
Message-ID: <20230128-18374614-576c-0@AWSSBAdminPD01.netbsa.org>
DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple;
	d=scoutbook.scouting.org; s=scoutbook;
	h=From:To:Subject:Date:Message-ID:MIME-Version:Content-Type;
	bh=PK0uxeaSkdLFipoLDRxtzg/8B8RBkWd2jowpsTxPlcM=;
	b=ehC1Rz5pk9MH2RI+uVHCKzXE7PLTAiCPtwpQFTgobkD7e3CfjR0ZEI6/M9nfYl/V
		qi6H+4W2ZJA6+7iMH4si7BumE2QI8cH3904WqV1vBndI93IKSqi77//BAizAKwX1
		0URz8RLTsPRwdp+WvIsGnmufRJxdntWw/4dLREtzLKQ=
MIME-Version: 1.0
Content-Type: multipart/mixed;
	boundary="--=1C4016E8B54E48F4B6E9_172F_9CD0_1D87"
X-Spam-Status: No, score=8.70
X-Rspam-User: 
X-Rspamd-Server: rspam03
X-Stat-Signature: eqisf54pmnz9brtencr8j4pf7gtimgcd
X-Rspamd-Queue-Id: 8AA9EC001E
X-HE-Tag: 1674952667-138080
X-HE-Meta: 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
1 Like
51

@DavidO - that is the issue is that provider domains have black listed the outbound source

52

Is there a forum thread that we can follow for updates on when this is resolved? We’re one week out from Pinewood Derby and need to be able to communicate with all of our Pack families.

1 Like
53

Somebody else asked and they said no. They said we have to follow the log. I agree, this seems to be a very massive issue and we are also a week out of pinewood that they should update us. We have a fair amount of people affected that I went into the scoutbook and exported the lists to email out side of scoutbook.

1 Like
54

@RyanSchaefer , @MatthewMcCormick - the issue is outside of Scoutbook but since you missed that notice and the banner notice… no need to keep repeating the issue

55

Seeing as how it’s affecting Scouting families I would expect that it’s an issue that BSA takes ownership of and contacts affected service providers to address. This should be a trivial resolution.

56

Thanks. The banner only shows up if I have to scroll all the way to the top.

57

@MatthewMcCormick - if knly it was trivial and simple. Unfortunately many have reported the scoutbook emails and notifications as spam.

58

The issue is it is not the BSA System - it is several email systems and Blacklists that BSA IT does not have direct access to - so they will not KNOW when it is cleared, well until it is cleared. Many of these are from users who complained of getting to many emails from their current or past units it seems.

1 Like
59

Because calling Microsoft and Apple to get off their spam list would be so easy.

1 Like
60

Yes. The one called change log.

1 Like
61

The change logs are where this would most likely be announced:
Not receiving emails just started the same day - #47 by CharleyHamilton

1 Like